Computer Operator

Introduction

Computer operators control the processing of work through mainframe computers. They load discs or tapes and run programs. When faults occur, operators try to find the problem and either fix it themselves or call a computer engineer.

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Work Activities

Computer operators control the processing of work through a mainframe computer. This is a large computer responsible for the central processing of an organisation's data. Organisations such as banks, local authorities, the National Health Service (NHS) and the police, that have to process large volumes of data, often use mainframe computers.

Operators start up the mainframe computer, unless it runs constantly. They load data and programs from magnetic tapes or discs, and start up the process operation.

They control and check operations, using a keyboard to type instructions to the computer and its related equipment.

In older computer systems, operators have to type in commands at several stages. Modern systems are more automated. Operators might only load one operations program or type in one set of instructions for the computer to run a whole sequence of operations.

Operators check that the system, including the related equipment, is working smoothly. For example, they must make sure the printer is producing good quality printouts.

If a fault occurs, operators have to find the problem. They might do simple repairs. If the fault is more serious they would call a computer engineer.

Operators also make sure all data is saved on storage discs (or backed up) in case the system goes down.

They do routine maintenance tasks such as checking the temperature and humidity in the room (mainframe computers need a carefully controlled environment). They run housekeeping programs and clean equipment. They monitor how well the system works, keeping records to make sure the computer processes data efficiently.

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Personal Qualities and Skills

As a computer operator, you will need sound technical knowledge. You must be able to work logically and methodically and have the patience to make routine checks on the system. You must be able to think quickly and cope with pressure, for example, if the mainframe computer goes down. This means you need initiative, an analytical mind and good problem solving skills.

You must be able to keep information secure and confidential.

You should have good communication skills to explain problems clearly and concisely to people who are not computer experts.

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Pay and Opportunities

Salaries for computer operators vary depending on the range of their responsibilities, and the size and type of company they work for.

The pay rates given below are approximate.

Salaries are in the range of £14,000 - £18,000 a year, rising to £19,500 - £21,500 a year.

Computer operators usually work 35-37 hours, Monday to Friday. Shift work, including weekend work on a rota basis, is common. You might be able to work part-time or flexible hours.

Employers throughout the UK are organisations that use a mainframe computer system. You could work for local authorities, the NHS, the police, or in industry and commerce, with oil companies, banks, building societies and insurance companies.

One mainframe computer department can service an entire company's needs, so staffing levels tend to be small. In addition, many organisations are replacing the mainframe computer with a system that allows individual computers to process data. This has reduced the number of jobs for computer operators.

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Adult Opportunities

Depending on the post, age limits might apply to this occupation. A minimum age of 18 might be set if overnight shift work is involved, to comply with the Working Time Regulations.

Some entrants have skills in, for example, data entry, and/or initial qualifications such as SVQs in an information technology related subject.

You may be able to take a Modern Apprenticeship, leading to SVQ level 2/3.

• 8% of people in occupations such as computer operator work part-time.
• 15% have flexible hours.
• 2% of employees work on a temporary basis.

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