Train Conductor

Also known as:

Conductor, Train
Railway Conductor

Introduction

Train conductors are responsible for the safety and comfort of rail passengers and for collecting fares. They also answer passengers' enquiries and provide assistance when needed.

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Work Activities

Train conductors are responsible for keeping rail passengers safe and comfortable on their journey, for keeping them informed and for collecting fares.

Before passengers board the train conductors check the carriages. They communicate with the driver and station staff to ensure that it is safe for the train to leave. They also ensure that all the doors are closed, that equipment is working properly and that reserved seats are correctly labelled.

During the journey, they make announcements on the train's public address system. As they walk through the train, conductors check passengers' tickets and travel documents and collect fares from those who have not paid. They also answer passengers' questions about connections, arrival times and routes - to do this, they must have a good knowledge of routes, timetables and regulations. A train conductor also has to cope tactfully but assertively with any awkward passengers.

Conductors make regular checks on the train's facilities and equipment such as toilets, doors, heating and lighting. They must also write a report with details of any faults, incidents or delays on the journey.

If there is a breakdown or emergency, the conductor works with the train driver to ensure the safety and comfort of the passengers on board. The train conductor must also handle unexpected situations like passenger illness or disruptive behaviour.

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Personal Qualities and Skills

You must be tactful and courteous when dealing with passengers. You need to be capable of quick decision-making and able to use your own initiative. In emergencies, you should remain calm and take control of the situation.

The ability to communicate easily with and assist people is essential. You will also be dealing with money, both cash and card payments, so basic maths skills are needed.

It is important that you are physically fit and healthy. You should have normal colour vision, good eyesight and hearing. Applicants must pass a medical examination, which includes tests for alcohol and drug abuse.

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Pay and Opportunities

The pay rates given below are approximate.

Train conductors earn in the range of £16,000 - £19,500 a year, rising to £22,500. Higher earners, or those taking on more responsibilities can make around £28,000 a year.

Company benefits can sometimes include free or reduced rail travel for yourself and your family.

Conductors usually work a 35-40 hour week, which will include shift work: evenings, weekends and public holidays. Overtime may be available.

Most employment opportunities in Scotland are with First ScotRail. Other Train Operating Companies (TOCs) which operate throughout the UK include Network Rail and Eurostar.

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Adult Opportunities

Age limits apply to this occupation.

The minimum age for a train conductor is 18, because of shift work regulations.

Previous work experience in customer service, retail sales, dealing with the public and handling cash can be helpful.

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