Train Conductor

Also known as:

Conductor, Train
Railway Conductor

Introduction

Train conductors are responsible for the safety of the trains, for collecting fares and for looking after passengers. They also answer passengers' queries and provide assistance when needed.

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Work Activities

Train conductors are responsible for the safety of the trains, for collecting fares and for looking after passengers.

At the railway station, train conductors may check with the train driver and station staff that it is safe for the train to leave. They also check that all the doors are closed, and that reserved seats are correctly labelled.

During the journey, they make announcements on the train's public address system about destinations, and provide any further relevant information. In order to do this, they must have a good knowledge of routes, timetables and regulations.

As they walk through the moving train, conductors make sure everyone has or buys a valid ticket. They also answer any passengers' questions about connections and other similar queries, providing assistance when needed. A train conductor also has to cope tactfully but assertively with any awkward passengers or fare-dodgers.

Conductors make regular checks on facilities and equipment such as toilets, doors, heating and lighting. They are required to report faults and also to keep a record of journey times.

In the event of a breakdown or emergency, the conductor or the driver contacts the signal person and arranges for another train to tow it to the nearest station. Conductors also make sure that other trains are warned of the situation, and if necessary, emergency services are called. The conductor is responsible for looking after the safety and comfort of passengers.

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Personal Qualities and Skills

You will have a great deal of responsibility. You need to be capable of quick decision-making and able to use your own initiative. In emergencies, you should remain calm and take control of the situation.

The ability to communicate easily with and assist people is essential. Therefore, you are expected to act with tact and courtesy when dealing with passengers. You will also be dealing with money, so basic maths skills are needed.

It is important that you are physically fit and healthy, with normal colour vision, good eyesight and hearing. Applicants must pass a medical examination, which includes tests for drink and drug abuse.

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Pay and Opportunities

The pay rates given below are approximate.

Train conductors earn in the range of £14,500 - £17,000 a year, rising to £19,000 - £22,000. Higher earners can make around £28,000 a year.

Conductors usually work a 40 hour week, which will include shift work: early mornings, evenings, weekends and public holidays. There may be occasional split shifts. Overtime may be available.

Most employment opportunities in Scotland are with First ScotRail. Other Train Operating Companies (TOCs) which operate throughout the UK include Network Rail and Eurostar.

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Adult Opportunities

It is now illegal for any organisation to set age limits for entry to employment, education or training, unless they can show there is a real need to have these limits.

Previous work experience in customer service, retail sales, dealing with the public and handling cash can be helpful.

• 10% of those in occupations such as train conductor work part-time.

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