Complaints procedure
Contacting Careers Scotland with a complaint
If you are unsure who to complain to, you can telephone 0845 8 502 502 Typetalk 18001 0845 8502 502 or Textphone 0141 889 8581 (calls are charged at local rates). You can also get in touch by email by completing the form below.
What we will do
- All complaints received are taken seriously and will be responded to as soon as possible and in no later than five working days.
- We will let you know if we need more time to respond and we will tell you when you can expect a full response.
- Replies to your complaint will be from a Team Leader, Functional Manager or Regional Manager of Careers Scotland.
- Customers will have the option within the complaints procedure to escalate the complaint directly to the Director of Careers Scotland:
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In the Highlands And Islands area the address is: Skills Development Scotland, The Green House, Beechwood Business Park North, Inverness
IV2 3BL - In the rest of Scotland the address is: Skills Development Scotland, 150 Broomielaw, Atlantic Quay, Glasgow G2 8LU.
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Find out more about our Standards of Service in Careers Scotland Centres.
